Support

Contact

For anything — bugs, billing, feedback, ideas — email us at support@xta.one.

For bug reports, it helps to include: your iOS version, the device you're on, and what you were doing when it happened. Screenshots are welcome.

Subscription & billing

How do I cancel XTA Apex?

Subscriptions are managed through Apple. Open Settings → your name → Subscriptions → XTA, then Cancel. Your access stays active until the end of the current billing period.

How do I restore a previous purchase?

In the app, go to Settings → Restore Purchases. If your subscription doesn't come back, email us with the Apple receipt from your purchase confirmation and we'll sort it out.

I was charged but can't access Apex

Tap Restore Purchases in Settings first. If that doesn't resolve it, forward us your Apple receipt and we'll investigate.

Refund requests

App Store purchases are refunded by Apple, not by us. Visit reportaproblem.apple.com and select the XTA subscription to request a refund.

Account

How do I delete my account?

In the app, go to Settings → Delete Account. You can also request deletion by emailing support@xta.one from the address linked to your account.

Deletion is scheduled after a 7-day grace period — sign back in during that window to cancel it. After 7 days, your account and everything tied to it are permanently deleted: your profile and sign-in identity, your exercise and workout library, your logged sessions and history, questionnaire responses, AI-consent settings, and subscription records. Nothing is kept afterward.

Deleting your account doesn't cancel your subscription. Cancel XTA Apex first so you aren't billed again: on Android, Play Store → Profile → Payments & subscriptions → Subscriptions → XTA; on iPhone or iPad, Settings → your name → Subscriptions → XTA.

Can I delete some of my data without deleting my account?

Yes. You can delete individual exercises, workouts, or logged sessions directly in the app at any time — no account deletion required.

Can I export my data?

Yes. Email support@xta.one from the address linked to your account. We'll send a JSON export of your workouts and feedback within 7 days.

I can't sign in

XTA signs you in with Sign in with Apple on iPhone, iPad, and Apple Watch, or Sign in with Google on Android. Use the same provider and account you signed up with. If you hid your email with Apple, keep using the same Apple ID. Locked out? Email us and we'll help recover access.

App & sync

My Apple Watch isn't syncing

Make sure both devices are on the latest XTA version and signed in. If the issue persists, force-quit the Watch app — it will reconnect on next launch. Still stuck? Email us.

I didn't get AI feedback after my workout

Feedback generation can take up to a minute. If nothing appears after that, pull to refresh the workout view. AI features require an active Apex subscription and an internet connection. Persistent issues → email us with the workout date and time.

My workouts aren't appearing on another device

Sync runs when the app is open. Open XTA on both devices and give it a few seconds. If workouts are still missing, email us — we can investigate server-side.